You can chat with an EX Coach with or without an appointment.
EX Coaches are usually available 7AM-7PM Monday-Friday and 12PM-8PM Saturday (Eastern time).
To schedule a chat ahead of time:
- Visit https://www.yellowschedule.com/booking/exlivechat and follow the instructions.
- At the time of your scheduled chat, go to EX.
- Click the orange button at the bottom right of your screen to begin your chat.
To chat without an appointment:
- Go to EX.
- If the button at the bottom right of your screen is orange, click to begin a chat.
- If the button at the bottom right of your screen is dark red, no EX Coach is available. You can refresh the page or schedule an appointment for another time.
If you don't see an orange or dark red button on the bottom of your screen:
Most browsers (Chrome, Firefox, Edge) support chatting with an EX Coach. However, chat will not work with the DuckDuckGo browser. Use another browser and turn off any DuckDuckGo browser extension or add-on.
Then, log in to log in to EX.
If you are having issues related to chatting with a coach, please contact us.